☎ ‪567.201.7640
📧 [email protected]
🔗 www.linkedin.com/in/thatgirlbecca
<aside> 👋 A Customer service-oriented and detail-focused individual with a passion for providing exceptional customer experiences and a proven track record of success in various IT support and customer service roles. Has expertise in troubleshooting technical issues, providing product recommendations, and maintaining customer confidentiality. Strong multi-tasking, organizational, and teamwork skills.
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Customer Service: Delivers exceptional customer service by providing comprehensive information and prompt resolutions to ensure an exceptional client experience.
Attention to Detail: Maintains comprehensive records of pertinent information and details found during work and personal time.
Problem-Solving: Demonstrates strong problem-solving abilities by quickly identifying and effectively resolving customer complaints and surprise
Conflict Resolution: De-escalating tense situations and mediating disputes between customers and colleagues.
Product Knowledge: Possesses in-depth product knowledge, enabling tailored recommendations that align with clients' unique needs, driving increased sales conversions.
Teamwork & Collaboration: Shows strong ability to work well in teams, demonstrating skill in understanding group dynamics and interactions.
University of Toledo - Toledo, OH
June 2024 to Present
<aside> ✅ Managing secure, timely delivery operations while maintaining detailed records and ensuring compliance with state and local regulations for controlled substance transportation
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<aside> ✅ Processing mobile transactions and verifying customer documentation according to strict regulatory requirements, handling up to 16 deliveries per shift with accuracy and speed.
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<aside> ✅ Optimizing delivery routes to maximize efficiency while maintaining excellent customer service and professional communication.
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October 2023 to Present
<aside> ✅ Delivered outstanding customer service, educating on hundreds of cannabis strains/products while ensuring compliance with laws and inventory control.
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<aside> ✅ Tailored product recommendations based on comprehensive knowledge of cannabis varieties, consumption methods, therapeutic benefits, and client budget considerations.
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<aside> ✅ Optimized client experience through adherence to operational guidelines, expert product consultation, and consistent regulatory compliance.
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January 2022 to November 2023
<aside> ✅ Guided patients in product selection through expert consultation, enhancing satisfaction rates and revenue generation.
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<aside> ✅ Upheld rigorous confidentiality standards, strengthening patient trust and retention.
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<aside> ✅ Elevated brand presence through targeted marketing approaches and customized recommendations, while addressing patient questions accurately to improve awareness, market position, and satisfaction metrics.
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October 2019 to January 2022
<aside> ✅ Promptly troubleshot and resolved critical technology failures for clients, minimizing downtime and ensuring business continuity.
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<aside> ✅ Performed thorough virus removal and operating system maintenance across various devices, notably enhancing system performance and reducing recurring issues.
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<aside> ✅ Carefully handled sensitive client data backup and transfer, maintaining an excellent data security record while adhering to industry standards, considerably boosting client trust and loyalty.
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January 2017 to September 2019
<aside> ✅ Troubleshooting emergency technology failure and providing useful solutions for clients
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<aside> ✅ Diagnosing and repairing hardware/software problems quickly and accurately
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<aside> ✅ Virus removal and operating system maintenance on PC, Mac, Chrome OS, and other devices
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<aside> ✅ Carefully handling sensitive information backup and transfer on client storage media
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<aside> ✅ Acting as Liaison between clients and Advanced Repair Agents
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<aside> ✅ Promoting technology products and services to clients based on individual needs
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📞 ‪567.201.7640
📧 [email protected]
🔗 www.linkedin.com/in/thatgirlbecca
@contact